Shipping and Returns
Online Sales to USA only: Epifanes North America services the continental US. We ship by UPS or FedEx ground for a $10.00 flat rate. We cannot ship to AK, HW, USVI, and PR. Please inquire for prices and shipping to Canada and elsewhere.
General Conditions: Neither seller nor manufacturer shall be liable for injury or damage direct or coincidental arising from the use of these products. Before using, user shall determine the suitability of these products to their intended use and user assumes all risk and liability whatsoever in connection with these products beyond the original purchase price. Due to varying conditions and applications, the manufacturer and seller shall not be held responsible for the failure of these products. The information and suggestions in this website is to the best of our knowledge, reliable. Since conditions of use are beyond our control, this company cannot assume responsiblity for any risk or liability which may arise from the use of its products.
Return Policy: Within 30 days of receipt you may return most items purchased in our warehouse for a full product refund. Please note shipping and handling is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
We cannot exchange items unless they are defective or damaged. We cannot accept items that are returned more than 30 days after their confirmed delivery, are not in their original condition and packaging, or are opened.
Packing and Sending Your Return:
1. Pack the items along with the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Mail the package to:
Epifanes North America Returns
70 Water Street, Thomaston, ME. 04861 USA
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed.
Refunds: Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement. Checks will be mailed to the billing address on the original order along with a cover letter specifying the return details.
We can only refund shipping cost if the return is a result of our error or if the product was received damaged.
Epifanes North America, Inc.
70 Water Street, Thomaston, ME. 04861 USA
Tel. 207.354.0804 Fax. 207.354.0387
Toll Free: 800.269.0961 Email: Sales@epifanes.com
Cancellation Policy: Orders placed on the site can be cancelled at any time and a full refund will be issued. If an order has already been shipped, please contact us at 1 (800) 269-0961 to cancel your order.
